AI agents for business processes
Agentic workflows for customer service, sales support, and back-office operations. Tool use, guardrails, human handoff, and a proper evaluation harness — built to ship, not just to demo.
Services · AI for commerce
We implement AI where it creates real value — not where it makes a nice press release. Customer service agents, semantic search and recommendations, RAG pipelines, content generation at scale, and process automation — everything tied to measurable cost and revenue impact, and deployable on your own infrastructure when that matters.
What we build
Most AI in e-commerce is a demo that never ships, or a feature that looks smart but moves no numbers. We build the AI that pays for itself — evaluated, observable, and shipped under the same engineering discipline as the rest of your product.
Agentic workflows for customer service, sales support, and back-office operations. Tool use, guardrails, human handoff, and a proper evaluation harness — built to ship, not just to demo.
Semantic search, hybrid retrieval, and product recommendations that understand intent, not just keywords. Measurable lift on conversion, AOV, and search exit rate — with evals that catch regressions.
Product descriptions, category copy, SEO content, and translations generated with brand-consistent prompts, review workflows, and automated quality gates — not copy-paste into ChatGPT.
Retrieval-augmented pipelines over product catalogs, documentation, and internal knowledge. Versioned, observable, and accurate — with evals that block bad retrieval before it hits production.
AI embedded in real operational workflows: order triage, merchandising, customer ops, reporting. Automation that removes manual work — instead of creating a new queue of AI output a human still has to review.
Self-hosted model gateways, local inference with open models (Llama, Qwen, Mistral), per-tenant isolation, and full data control. For regulated industries and sensitive data — not as an afterthought.
Deep-dive · AI that sells vs AI that runs the business
AI shows up in two distinct places in a commerce business: the customer-facing surface that drives revenue, and the internal operations layer that removes cost. We build both as first-class systems — evaluated, observable, and owned by your team.
Semantic search, recommendations, personalization, and customer service agents that show up where customers are — product pages, search, support, checkout. Every surface evaluated on business metrics: conversion, AOV, CSAT, and resolution rate — not on vibe-based judgement of an output.
RAG over internal knowledge, agents for operations and back-office work, content generation at scale, and process automation that actually removes steps — instead of creating a new queue of AI-generated work a human still has to review line by line.
How we engage
Find the value, then build.
A focused, time-boxed engagement to find where AI actually pays off in your business. We map the workflows, data, and realistic ROI, and hand back a prioritized roadmap with concrete costs — not a generic list of AI trends.
One feature, shipped properly.
A defined project to ship one AI feature end-to-end: a customer service agent, semantic search, a RAG pipeline, or an internal automation. Evaluation harness, monitoring, and documentation included — not a proof of concept that quietly rots in staging.
Senior AI team, on demand.
A long-term partnership for teams treating AI as infrastructure. Prioritized backlog of features, evals, model upgrades, and cost optimization — with monthly reporting tied to business metrics, not token counts.
Process
Every engagement follows the same backbone — adapted to scope and stage, never skipped to meet a deadline.
A paid, time-boxed audit of your workflows, data, and commercial goals. Output: where AI can realistically pay off, where it cannot, and a prioritized roadmap with real costs — not a slide deck.
We lock the model strategy, data flows, and guardrails: which models, self-hosted vs API, retrieval strategy, evaluation harness, fallback logic. Every choice documented and justified.
Short iterations, preview environments, evals running on every change, and observability from week one. AI features shipped with the same discipline as the rest of the product.
A rehearsed rollout with feature flags, shadow mode, and real monitoring. AI that touches customers or revenue is launched cautiously on purpose, with a clear rollback path.
After launch we keep improving — evals, prompt and retrieval tuning, model upgrades, cost optimization. AI is infrastructure, not a one-off launch.
Technology
We pick tools with strong observability, clean upgrade paths, and real evaluation support — not whatever was trending on Hacker News last week.
Models & providers
RAG & retrieval
Agents & orchestration
Evals & observability
Tell us what you are working on — a support agent that cannot handle edge cases, a search that still misses intent, a RAG pipeline that hallucinates, or an AI roadmap that never leaves the slide deck. We will come back with a concrete next step, not a sales pitch.